Terms & Conditions

By accessing and purchasing from Teranga, users agree to the following terms and conditions.1. General
Teranga reserves the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any updates. All products are sold for personal use only and are not intended for resale. By purchasing from Teranga, you confirm you are at least 18 years of age.2. Orders & Fulfillment
Orders are processed within 3–5 business days. Once shipped, delivery time is subject to the selected courier. Teranga is not responsible for delays caused by shipping carriers, customs, or force majeure events.All products are subject to availability. Prices may change at any time. We do our best to accurately represent our products, but slight variations in packaging or appearance may occur between batches.3. Returns & Refunds
EU customers have a statutory 14-day right of withdrawal from the date of delivery, in accordance with the EU Consumer Rights Directive. This right does not apply to opened food products for hygiene reasons. If an order arrives damaged or incorrect, the customer must contact support within 72 hours with photographic evidence. Please refer to our full Returns Policy for details.4. Intellectual Property
All content, including product descriptions, images, branding, and packaging designs, is the exclusive property of Teranga and may not be copied, reproduced, or distributed without written permission.5. Privacy & Data Use
Personal data is collected and processed in accordance with our Privacy Policy and applicable GDPR regulations. Data is used solely for internal purposes and is not shared with third parties.6. Products & Safety
Teranga products are food products only and are not intended to diagnose, treat, cure, or prevent any condition. Customers with health conditions, allergies, or sensitivities, or those who are pregnant or on medication, are advised to consult a healthcare professional before consuming herbal products.Teranga is not responsible for any adverse reactions due to ingredient sensitivities. Customers are advised to consult a healthcare professional before consuming herbal products and to review the full ingredient list before purchase.7. Governing Law
These terms and conditions are governed by the applicable laws of Luxembourg.For any legal inquiries, please contact info@terangamilano.com.