Shipping Policy

Orders are processed within 3-5 business days from the date of purchase. Shipping times vary based on the selected courier and destination country. Most orders are delivered within standard shipping timeframes. Teranga aims to deliver within 30 days from the date of shipment, though we cannot guarantee this as delays may occur due to courier, weather, or other unforeseen circumstances.Once an order has been dispatched, customers will receive a tracking number by email. Any delays beyond the estimated delivery timeframe should be addressed directly with the courier.Teranga is not responsible for delays caused by shipping carriers, weather conditions, or other unforeseen circumstances.International orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Failure to collect a package due to unpaid customs fees may result in the order being returned to us, in which case no refund of the shipping cost will be issued.For shipping inquiries, please contact our support team at info@terangamilano.com.